PLS Warranty Information 

Click here to download in PDF Format

3 Year Warranty 
  • Effective February 2015
  • Dot and line lasers have a 3 year warranty which includes a calibration guarantee. Rotating construction lasers are covered by a 3 year warranty.
12-Month Warranty
  • PLS hand held receivers
  • PLS remote controls
3-Month Warranty
  • PLS rechargeable batteries
  • AC Chargers
Lifetime Support Program
  • Beyond the 3-year warranty period PLS will exchange any PLS tool-no matter the age-at a discount off retail price throughout the ETN Program.  ETN exchange tools carry a 1-year warranty.
Warranty from date of purchase to 3 years
  • Includes out of box failure (no beams or no tilt)
  • Out of calibration-excludes rotating lasers only
  • Jobsite failure due to factory defect, no broken glass, loose parts or impact damage
  • Call 1300 96 LASER or email info@130096laser.com.au to receive RA Number (Return Authority Number)
Option 1: Unit in stock for immediate replacement:
  • Swap customers defective tool with new tool only (no new case & accessories).
  • Return faulty unit complete with the new accessories & case to Position Partners along with the PLS warranty replacement request form & RA Number, replacement serial number and a copy of the customers Australian tax invoice.
  • Replacement unit has balance of 3 year warranty.
  • Position Partners returns brand new replacement tool complete to store.
Option 2: No unit in stock, swap to be done by Position Partners:
  • Return faulty unit complete with the accessories and case to Position Partners along with the PLS warranty replacement request form & RA Number and a copy of the customer’s Australian tax invoice.
  • Position Partners returns a new replacement tool to store supplied with the original case & accessories and balance of the 3 year warranty from date of customers original purchase. 
ETN (Equivalent to New) Program from date of purchase (for admitted damaged tool) to life of the tool: 
  • Sell customer ETN tool (no new case, battery door or accessories), reseller must dispose of customer original damaged tool.
  • ETN Tools can be also sold as replacement for faulty tools which are past the original 3 year warranty, these tools have a 1 year warranty.
  • Reseller must dispose of customers original damaged tool.

Please call Position Partners with any questions at 1300 96 LASER or contact your local Wholesale Territory Manager.

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