Dot and line lasers have a 3 year warranty which includes a calibration guarantee. Rotating construction lasers are covered by a 3 year warranty.
12-Month Warranty
PLS hand held receivers
PLS remote controls
3-Month Warranty
PLS rechargeable batteries
AC Chargers
Lifetime Support Program
Beyond the 3-year warranty period PLS will exchange any PLS tool-no matter the age-at a discount off retail price throughout the ETN Program. ETN exchange tools carry a 1-year warranty.
Warranty from date of purchase to 3 years
Includes out of box failure (no beams or no tilt)
Out of calibration-excludes rotating lasers only
Jobsite failure due to factory defect, no broken glass, loose parts or impact damage
Option 1: Unit in stock for immediate replacement:
Swap customers defective tool with new tool only (no new case & accessories).
Return faulty unit complete with the new accessories & case to Position Partners along with the PLS warranty replacement request form & RA Number, replacement serial number and a copy of the customers Australian tax invoice.
Replacement unit has balance of 3 year warranty.
Position Partners returns brand new replacement tool complete to store.
Option 2: No unit in stock, swap to be done by Position Partners:
Return faulty unit complete with the accessories and case to Position Partners along with the PLS warranty replacement request form & RA Number and a copy of the customer’s Australian tax invoice.
Position Partners returns a new replacement tool to store supplied with the original case & accessories and balance of the 3 year warranty from date of customers original purchase.
ETN (Equivalent to New) Program from date of purchase (for admitted damaged tool) to life of the tool:
Sell customer ETN tool (no new case, battery door or accessories), reseller must dispose of customer original damaged tool.
ETN Tools can be also sold as replacement for faulty tools which are past the original 3 year warranty, these tools have a 1 year warranty.
Reseller must dispose of customers original damaged tool.
Please call Position Partners with any questions at 1300 96 LASER or contact your local Wholesale Territory Manager.
