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Support Agreements For Machine Systems

To ensure that your Topcon 3D machine control equipment is always performing at its best, the Partnering Services team at Position Partners is here to support you.

Our highly trained specialist technicians are committed to providing the highest quality of service and support, with Tokara Link support centres dedicated to ensuring requests are quickly actioned to maximise your machine uptime.

Tokara - remote access to construction equipment | position Partners

Powered by Tokara Link

Tokara Link is developed locally to suit the evolving needs of our customers in the Australian earthmoving and civil construction industry. 

In addition to providing the essential connection to GPS networks for your machines, Tokara Link also enables Position Partners’ technicians to connect directly to your machine control system via a small telemetry link to provide fast, hassle-free remote support. 

Tokara Link puts a virtual technician by your operator’s side.

Plus Support

Monthly or Annual Payment Options

Plus support provides a comprehensive range of services with all pay-as-you-go extras included. 
You get priority response for your support requests, an annual machine inspection, plus more!

Annual Tokara Link 
hosting & data

Tokara Link phone & 
email support

Tokara web portal subscription

Annual machine 
inspection

Annual support 
summary report 
on request

Pay-as-you-go services included 
at no extra cost

NO CHARGE

No charge for hire equipment 
during warranty repairs

1 WEEK

Capped charge for hire equipment
 during standard repairs

Support Agreement comparison

BENEFIT PROVIDED

BASIC
SUPPORT
PLUS
SUPPORT
Telematics hosting + Internet Data Usage..
Tokara Link phone + email support..
Tokara Web Portal subscriptionx.
No charge hire for warranty repair*..
Capped hire charge during standard repairs*2 Weeks1 Week
Annual support summary report (on request)x.
Priority responsex.
Annual machine inspection#x.
Remote software + firmware updates..
Program radio frequencies & configure radios to sitex.
Setup RTK network login (excludes network subscription)x.
Upload of Topcon design files from consultant/surveyorx.
Upload of Topcon design files from site managerx.
3D design conversion to correct format (no manipulation)x.
Localisation conversions to correct formatx.
Upload of machine calibration filex.
Reset Site files in control box or GPS NVRAM resetx.
Remote basic operator instruction (untrained operators)x.

Basic Support

Monthly or Annual Payment Options

Basic support provides a range of services along with the flexibility to pay-as-you-go 
for additional extras that you may not need on a regular basis.

Annual Tokara Link 
hosting & data

Tokara Link phone & 
email support

Remote update of software and firmware

NO CHARGE

No charge for hire equipment 
during warranty repairs

2 WEEKS

Capped charge for hire equipment
 during standard repairs

Pay-as-you-go remote services

Program radio frequencies & configure radios to siteLocalisation conversions to correct format
Setup RTK network login (excludes network subs.) Upload of machine calibration file
Upload of Topcon design files from consultant/surveyorReset site files in control box or GPS NVRAM reset
Upload of Topcon design files from site managerRemote basic operator instruction (untrained operators)
3D design conversion to correct format (no manipulation) Annual machine inspection (1hr travel inc, flights &
accommodation not included)
Tokara web portal subscriptionLocalisation setup using predefined projection or local coordinates
Annual support summary report (on request) 

Need something else?

If you can’t find what you’re looking for or  you have a unique project you’d like to discuss with us, please drop us a note and we’ll  be in touch!

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