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Hardware Maintenance

To keep your products running in optimum condition, Position Partners offers
comprehensive product maintenance agreements.

With unique benefits such as a guaranteed buy-back or trade-in on your hardware after three years, extended warranty and complimentary accessories replacements, maintenance agreements protect your investment and keep you productive.

Company Support - Powered by Tokara

To support your employees, Position Partners offers company-wide
support for your business to ensure everyone is getting the most
from your systems. Our nationwide team of experts is on-hand to help, over the phone, in person or remotely using our unique Tokara telematics service.

Tokara Link enables Position Partners’ technicians to connect directly to your survey hardware to provide fast, hassle-free remote support and remote firmware updates.

Tokara Link gives you help on hand when you need it.

Support That Works For You

Company Support

Our support agreements give you peace of mind that help is on hand when you need it. 
Our nationwide team of support experts ensures your employees get the most from your equipment,
 keeping everyone working as productively and efficiently as possible.

SUPPORT AGREEMENTS COVER ALL EMPLOYEES USING THE EQUIPMENT

Tokara Link phone & 
email support

Priority response 
for support requests

Remote basic
 surveyor training 

10% loyalty discount 
for Campus training
 & survey accessories

Annual support 
summary report 
on request

Pay-as-you-go 
services included at
 no extra cost

Pay-as-you-go remote services

If you choose not to sign a support plan with us, these services will be charged as required on a case by case basis.

BENEFIT PROVIDEDIncluded in support agreement
Upload projection & geoids.
Set up of RTK network login (excludes network subscription).
Program radio frequencies and configure radios.
3D design conversion to correct format (no manipulation).
GNSS static support (best practice, setup and download).
Multi-brand configuration – connecting to 3rd party GNSS & total stations.
Instrument software setup – GNSS, robotic total stations.
Update firmware and software.
Software licence retrieval or change to new data collector.
Bluetooth & connectivity.

Need something else?

If you can’t find what you’re looking for or  you have a unique project you’d like to discuss with us, please drop us a note and we’ll  be in touch!

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