Hardware Maintenance
To keep your products running in optimum condition, Position Partners offers
comprehensive product maintenance agreements.
With unique benefits such as a guaranteed buy-back or trade-in on your hardware after three years, extended warranty and complimentary accessories replacements, maintenance agreements protect your investment and keep you productive.
Product Maintenance
Keep your GNSS, total station and field controller working in optimum condition with a
product maintenance agreement.
With extended warranty and a guaranteed buy-back
or trade-in price for three years, our maintenance agreements
give you peace of mind
that your investment is protected and return is maximised.
MAINTENANCE AGREEMENTS ARE OFFERED PER UNIT AND INCLUDE:
A Guaranteed buy-back
or
trade-in for 3 years
Priority scheduled
servicing
5 working day turnaround
Data & Settings
storage during repairs
Annual service
with
firmware update
Extended hardware
warranty
Free replacement consumables e.g. batteries, screen protectors
NO CHARGE
No charge for hire
equipment
during
warranty repairs
or
scheduled services
2 WEEKS
Capped charge for hire
equipment during
at-fault repairs
Company Support - Powered by Tokara Link
To support your employees, Position Partners offers company-wide
support for your business to ensure everyone is getting the most
from your systems. Our nationwide team of experts is on-hand to help, over the phone, in person or remotely using our unique Tokara telematics service.
Tokara Link enables Position Partners’ technicians to connect directly to your survey hardware to provide fast, hassle-free remote support and remote firmware updates.
Tokara Link gives you help on hand when you need it.
Support That Works For You
Company Support
Our support agreements give you peace of mind that help is on hand when you need
it.
Our nationwide team of support experts ensures your employees get the most from
your equipment,
keeping everyone working as productively and efficiently as possible.
SUPPORT AGREEMENTS COVER ALL EMPLOYEES USING THE EQUIPMENT
Tokara Link phone &
email support
Priority response
for
support requests
Remote basic
surveyor training
10% loyalty discount
for Campus training
&
survey accessories
Annual support
summary report
on request
Pay-as-you-go
services included at
no extra cost
Pay-as-you-go remote services
If you choose not to sign a support plan with us, these services will be charged as required on a case by case basis.
| BENEFIT PROVIDED | Included in support agreement |
| Upload projection & geoids | . |
| Set up of RTK network login (excludes network subscription) | . |
| Program radio frequencies and configure radios | . |
| 3D design conversion to correct format (no manipulation) | . |
| GNSS static support (best practice, setup and download) | . |
| Multi-brand configuration – connecting to 3rd party GNSS & total stations | . |
| Instrument software setup – GNSS, robotic total stations | . |
| Update firmware and software | . |
| Software licence retrieval or change to new data collector | . |
| Bluetooth & connectivity | . |
