SHIPPING AND RETURNS
What happens if I ordered the wrong product?
Please send us an email at firstname.lastname@example.org with your Shopify order number in the subject line and let us know what the problem is.
Then, send your product/s back in re-saleable condition (unopened and unused) within 30 days of the order date, and we will be happy to provide you with a refund* or exchange (postage not included).
*Returned items must be received by us in the same condition as you received them
What about if the product is Faulty on arrival?
Please send us an email at email@example.com with your Shopify order number in the subject line within 7 days of receiving your order
We will be happy to provide a refund or replacement including all postage costs. Please make sure you email us with your Shopify order number in the subject line, within 7 days of receiving your order, so that we can make the necessary arrangements.
What about if the product Breaks or Fails during Warranty Period?
Please send us an email at firstname.lastname@example.org with your Shopify order number in the subject line within the Product Warranty Period.
We will be happy to provide a replacement if within warranty period including all postage costs.
Once the item has been received back and inspected by specialist a replacement product will be organised.
How to return products
First, please email us to let us know the reason for the return, then print out a copy of your email and send it back to us with your products. Returns will not be accepted unless you have emailed us first as this will help us help you and all our customers in the future.
Attn: eCommerce Returns
7 Transit Drive
Please note that your return must be sent back within 30 days of the order date. Unless it is a Warranty Replacement which must be within the Warranty Period.
We ship to all destinations within Australia via Australia Post.
All orders received will be shipped the next business day. We do not ship orders on Friday, Saturday or Sunday.
We will send an email to you with tracking details once your order has dispatched.
Shipping CostAre calculated during the checkout process based on product weight & destination postcode. These prices are directly from the Australia Post Website.
Shipping times are estimated below
Standard Post 2-5 business days depending on your location within Australia
Express Post 1-3 business days depending on your location with Australia
Western Australian (WA) customers
Standard Post 4-6 business days
Express Post 1-3 business days
Please refer to the AUSTRALIA POST website for more accurate delivery times depending on your location.
Pick-up in Store Orders
Click and Collect orders will be dispatched the next business day to our showroom locations for customer collection. We do not ship orders on Friday, Saturday or Sunday.
Refer to Click & Collect Delivery time frames below.
Customers will be emailed once their click & collect order has been dispatched and when it is ready for collection from their selected showroom location*.
Pick-up in Store Delivery time-frame:
NSW – Allow 2 Business Days from dispatch
ACT – Allow 3 Business Days from dispatch
VIC – Allow 1 Business Day from dispatch
SA – Allow 3 Business Days from dispatch
QLD – Allow 3 Business Days from dispatch
WA – Allow 3 Business Days from dispatch
NT – Allow 4 Business Days from dispatch
TAS* Click and Collect Not Available
When collecting your order please provide the Shopify Invoice to the representative to locate your order. Once your order has been located you will be required to sign a Sales Shipment as proof of collection.
Showroom Hours are 9am-5pm Monday-Friday for all Click and Collect Locations